Return Policy

Return Applicability
Please note for the following cases consumers can request return item(s).
1 Item(s) have no defective parts, no artificial breakdowns, no destories in package, accessories, user manuals or have not been activited yet within 30 days (including working days and weekends) since received.
2 Item(s) are found with obvious defective parts and have not been used yet within 30 days (including working days and weekends) since received.

Exceptations for Returns
Please note for the following cases cookmii.com has the right to refuse consumers to return items.
1 Consumers did not require the delivery staff to return item(s) on receipt of defective item(s).
2 Any return request that beyond 30 days (including working days and weekends) starts from the date consumers receive item(s).
3 Any artificial breawdowns or unauthorized modification on items.
4 Consumers are unable to provide vertified ordering provement from cookmii.com, or artificially change order details.
5 Consumers artificially tear or alter item logos, series No. or waterproof signal etc.
6 Item broken due to force majeure (natural disasters etc.).
7 Any breakdowns of operations or set-ups that are not followed by product user manuals.
8 Item(s) have not been sent out within 30 days (including working days and weekends) after we have confirmed return request with consumer.
9 Item(s) were activied beyond 30 days (including working days and weekends) after receiving.

How to Return Items
Step 1: Please firstly contact our customer service via email service@cookmii.com
Step 2: Please mark the order number, your phone number and write dwon "Return" on the package. You should also let us know the tracking number after you have sent it out.
Step 3: We will send back your money to your bank within 10 working days upon we have confirmed your refund request. Please contact your bank for your order refund follow-ups.
Please contact us for any further issues about returns through email service@cookmii.com
Please contact customer service to obtain return and exchange address.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
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